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iPad FAQs

Useful Information for parents

Here are some quick links and information that you may find useful if you have a child bringing their own iPad to our school as part of the Press Start program.

 

 

This section is may change frequently. Please check back soon.

YBPS Press Start iPad FAQ's

Before we enroll your iPad at YBPS it must first be set up by you and your family.

 

Your iPad will need to be activated and signed into an Apple ID for your own use. YBPS do not need or use Apple IDs, so you will need to create one if you do not have one already.

 

Here are some great help articles provided by Apple to assist you in getting started OR for improving the way you manage your child’s existing iPad.

 

Safety & Controls

 

When setting up your iPad, it is the perfect time to activate Family Sharing and the built in safety and parental controls that Apple provide (these features are found under Screen Time). Tip:  Parental controls and family sharing make controlling payments and purchases easier.

 

Family Sharing: https://support.apple.com/en-au/HT201060

Screen Time: https://support.apple.com/en-au/HT208982

Parental Controls: https://support.apple.com/en-au/HT201304

 

Apple IDs for Children.

 

A child’s Apple ID should include their correct (or approximate) date of birth to ensure content ratings apply. Note: Once a child’s Apple ID is created the date of birth cannot be changed until the account holder is over 13 years old.

 

Family Sharing and Apple ID for your child:  https://support.apple.com/en-au/HT201084

Set up Family Sharing: https://support.apple.com/en-au/HT201088

 

Getting Help with your Apple devices

 

Staff, students and their families can access free technical support for Apple devices, such as Macs, iPads and applications directly from AppleCare Support. AppleCare Support is available at no cost to you and is provided through the Department’s AppleCare Enterprise agreement.

 

To contact AppleCare Support:

  1. Phone 1300 760 237
  2. When prompted enter access code 2961
  3. Follow the prompts to select your Apple device.

Meraki Management is required while the iPad is being brought to, and used at YBPS under the Press Start program. If the iPad is no longer to be brought to school, Meraki can be removed. Removal of Meraki will also remove most school provided apps (some free apps are not set to auto uninstall).

Removing Meraki Management 

  1. 1. Open the Settings App.
  2. 2. Tap General
  3. 3. Tap Device Management
  4. 4. Tap Meraki Management
  5. 5. Tap Remove Management

IMPORTANT: most Apps provided by the school with be uninstalled automatically along with their data / documents. Please take appropriate steps to export or save any work your child wishes to keep.

If unintended Text messages / iMessages are arriving on a student’s iPad it is usually due to sharing an Apple ID with another person (such a parent). E.g. A parent’s messages are arriving on an iPad used by a child.

It is recommended that parents consider providing a properly set up Apple ID with appropriate family sharing and restrictions for students to use. See Apple ID & Family Sharing FAQ.

 
Solution
 
Turn off iMessage and/or remove the phone numbers / email addresses that are in error.

Remove a number / iMessage email:

  1. Tap Settings > Messages
  2. Tap Send & Receive
  3. Un-tick the mobile phone number(s) in the “reached at” and “start new conversations” list.

Turn Off iMessage:

Turn OFF iMessage completely via the switch at the top of Settings > Messages

YBPS Covid-19 Learning At Home iPad FAQ's

Help and FAQ responses specifically related to YBPS Learning At Home.

  • To Connect to a Wi-Fi network or mobile hotspot:
  1. From your Home screen, go to Settings > Wi-Fi.
  2. Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that you want to join
 

More information:

 

IMPORTANT NOTE: If using a mobile hotspot, be mindful of data usage charges that you may incur.  Hotspots may not be an appropriate solution in all cases. Consult with your mobile service provider for more information.

After April 28th 2020, Year 4-6 students will be able to log into Google Classroom using their YBPS provided Google account.

Please refer to our guide: How to Access Google Classroom

Students should not need a classroom invite code if they are:

  • Logged into the correct YBPS Google Account
  • Assigned to that class by their teacher.

Troubleshooting:

  • Sign out of any other Google account that has been used on that device
  • Contact your Teacher directly for further help.

After April 28th 2020, Year K-3 students will be able to log into SeeSaw using the information provided by their class teacher.

Refer to our Accessing SeeSaw guide.

To add an additional Google account, without removing others see How Do I Access Google Classroom above and simply sign into the additional account.

To completely remove a Google account from the device:

  1. Open Google Classroom
  2. Tap the circular profile icon at the top right
  3. Tap Manage Accounts On This Device (not Manage your Google Account)
  4. For each account to be removed tap Remove From This Device

Apps are managed via the Meraki MDM app.

To install a missing App:

  1. Open the Meraki MDM App
  2. Tap the Apps icon (bottom right)
  3. Locate the missing App
  4. Tap the cloud icon next to it
 
 

Apps are grouped into installed and missing. Scroll down the page to see the missing apps listed.

Tapping the cloud icon will request the app to install. This is usually only takes a few minutes. Tap Install when prompted.

If you encounter problems please contact your class teacher and describe the issue and affected App.

Your first port of call for iPad related help should be this FAQ page.

Bookmark this page: http://www.ybps.wa.edu.au/learning-at-yanchep/ict/ipad-faqs/

If you are unable to find a solution in our FAQs & Help, please contact your class teacher.

Do I need to pay for iPad apps required for school?

How are school Apps added to our iPad?

Why has our iPad been renamed?

What is Meraki?

Why does Meraki keep trying to install Apps?

Can you find our missing iPad?

What information can the school/Meraki access on our iPad?

Who at YBPS has access to the Meraki iPad management system?

Does my child need an Apple ID & password?

What Apps will be added to our iPad?

How do I remove a school App?

Who can I speak to regarding a concern related to our iPad?